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Ok it’s time to rant!

I went to a chain type restaurant tonight and ordered, a turkey cheeses burger wrap. My wife ordered her dinner, and a peanut butter and jelly sandwich for our four year old, with fruit.

So after waiting 15 minutes for our food to come, I received a turkey cheese burger on a white bun. When I told the waitress I ordered a wrap, she claimed she misunderstood. I can honestly buy that. But when I thought about it, I told her I wanted the wrap from the lite menu. I mean come on, it’s about 100 or so less calories, plus I hate the taste of whit bread.

Ok, enough about that for now. So my wife looks at me and says, I ordered fruit for our daughter. I about lost it! They gave us fries. Have you ever tried to take fries away from a 4 year old? It’s like taking candy from a 4 year old.

I can understand not hearing me with my order, but she screwed up two of the three orders, with unhealthier versions of what we ordered. UGGGG!

So my solution to this is, when you order from the light menu, make damn sure you have the wait staff read back to you what you ordered! Especially for your kids!

Wed. May 23, 11:20pm

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Hey maybe she was new, or perhaps just heard you wrong-people make mistakes! The important thing is whether or not she fixed your order when you brought it to her attention, not that the mistake was made in the first place. I commend you and your family for trying to eat healthier but don't take it out on the poor waitress. I'm sure you occasionally make mistake also.

Wednesday, May 23, 2007, 11:35 PM

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Another thing about restraunts is you never know how many calories are actually in the light menu items and if you ask the waitress anything about the food, they never seem to know. I also hate the embarassed feeling I get when I order it, i always blush and if it comes back wrong, I just live with it so I dont get embarassed again.

Wednesday, May 23, 2007, 11:39 PM

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OP here.
To answer, I have seen her at this restaurant several times in the past, and do remember her from once before.

At this restaurant, they actually post the entire nutritional value of the meal. They don’t however, with the regular menu, because it’s loaded with fat and calories!

Wednesday, May 23, 2007, 11:46 PM

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Wrap v. sandwich: easy mistake based on what they're used to hearing
Fries v. fruit: well, they start off sounding the same, also an easy mistake

Wednesday, May 23, 2007, 11:59 PM

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What? Easy mistake? That is crazy. It is not an easy mistake if you are paying attention and doing your job as a waitress, which is quite simply to *listen* to your customer's order and bring them what they ask for.

I agree with 11:35 poster that is is important how the waitress dealt with the probelms, but it is also true that she should be more careful when taking orders, and checking the order before serving it. I would not call her a 'poor waitress' because she messed up.

OP - I hear ya and empathize. I get frustrated with crappy service in restaurants too. I used to be a waitress and I know that it is not that hard to do if you put in a little effort and pay attention.

Thursday, May 24, 2007, 5:53 AM

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